SIGNATURE PERFORMANCE

Customer Service Representative: $16.20 + $4.41/hr Health & Welfare Rate

Customer Experience Representatives are on the front lines of executing our mission and value. In this position, you can take ownership in knowing you are in a privileged, important role -- to make sure veterans and their family members receive the benefits they deserve. We ensure you have all the tools necessary to assist clients quickly and accurately. Your success in this position allows you to be eligible for monthly incentives for high-performing associates. The people you will work with are exceptional. Here is what they say about what their days look like at Signature. Here is what you can look forward to, and why you'll LOVE YOUR MONDAYS!

• Conduct every transaction with a customer-focused, courteous, professional approach
• Actively document call activity accurately and with attention to detail
• Remain knowledgeable of current desk procedures to locate and provide accurate information
• Work with a goal to resolve the caller's issue on the first call wherever possible, and to leave that interaction with a positive feeling of trust and resolution
• Act as an effective team member; your team will be made of highly motivated associates, all working together for the mission
• Navigate and work within multiple systems, both company- and client-based to resolve issues regarding claims, benefits, and eligibility
• Other duties as assigned
• High-performing associates earn competitive monthly incentives

REQUIREMENTS:

• High School Diploma or GED required
• Preferred 1-2 years' experience in customer service
• General office skills and knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Data entry and 10 key experience necessary
• Excellent verbal and written communication skills
• Commitment to accountability, effort, and a positive attitude

We're proud to put our signature on each one of our associates. When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust in you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself.

Signature believes in fully developing each one of our associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture where everyone thrives, and so much more.

• Fully paid life insurance, short- and long-term disability available
• Tuition Assistance Program
• 401(k) program with employer contributions
• Fully paid, comprehensive health insurance
• Competitive Paid Time Off for Sick and Vacation Time
• No-cost annual flu shot
• Referral bonuses

Apply online: https://recruiting.adp.com/srccar/public/RTI.home?c=1145407&d=ExternalCa...